WE SHIP WORLDWIDE
Shipping, Delivery & Returns
- Please allow up to 5 working days within Ireland and mainland UK
- Up to 10 working days for delivery throughout Europe.
- Up 14 working days to all other destinations.
- If deliveries are urgent, please email INNOVA@swissmail.org to make alternative arrangements.
- All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
- Delivery anywhere in Ireland to include Northern Ireland: €6.00
- UK mainland: €8.00
- Rest of Europe: €12.00
- USA & Canada: €25
- Within USA & Canada: $10.00
- Australia, Asia, India, Japan, Kuwait, New Zealand, Qatar, United Arab Emirates: €50 – SHIPPING PRICING MAY CHANGE WITHOUT NOTICE
All goods remain the property of INNOVA Beaute’ Ltd until paid for in full.
All breakages must be reported immediately on of receipt of goods. If goods are received by courier damaged, we would ask you not to accept said goods and report immediately. If you accept these goods, we also need immediate notification. No claims are accepted 24 hours after receipt of goods.
Returns for goods bought online
INNOVA Beauté Ltd can only accept returns from online sales if all goods are retuned, fit for resale in all its original, unopened packaging. Note delivery charges are non-refundable. All returns must be made within 14 working days from the sale. A proof of purchase (order number) is required. You will be required to organize and pay for the return of all items to us.
If you wish to return your goods, please return to the following address:
INNOVA Beaute’ Ltd, Killiney Hill Park, Killiney Hill Road Dublin A96, Ireland.
If there is a fault with your product, please return it to us for investigation at the above address. Proof of purchase is required. Please retain proof of postage so that we can refund you. If the product is deemed faulty, to be decided in the sole discretion of the Company, we will replace the product for you, or if you prefer will refund you the cost of the product plus standard shipping cost, but not the price of any other delivery option chosen by you.
If the items you receive do not match what you ordered, or something has been delivered to you that you did not order, please notify us immediately by contacting Customer Services within 14 days of receipt so that we may check your order. We will then arrange to collect any incorrect items from you and/or organize for any previously missing or replacement items to be sent to you free of charge.
Goods damaged in transit
If your item has been damaged in transit, please contact us immediately and provide photographic evidence via email or post within 14 days of receipt. If on receipt we conclude that the damage was caused in transit, we will replace the item for you.
Returning an item
If you are returning an item to us, please ensure that you include the Dispatch Note in your parcel, pack the items in their original packaging where possible, and write your order number on the address label of your package.
We cannot accept liability for returned goods lost in transit.
Not home when we call?
That’s OK, our courier will leave an advice slip and you can collect it yourself from your local depot. Please note all goods must be collected from your depot within 5 working days or they will be returned to sender, note this cost is non-refundable.
Want it gift wrapped?
All online orders can include a free gift bag, be sure to click “add a gift bag” to cart before check out.Tracking your order You will receive an email with a unique tracking number once your items have been dispatched. Use this number to follow the delivery status of your order by clicking the tracking link in the email.